Last Updated: 2026
AtomTech Web Services (“AtomTech”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of visitors to our website, subscribers to our Website-as-a-Service platform, and users of any related services (collectively, the “Service”). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it, in accordance with the Kenya Data Protection Act, 2019.
1. Who We Are
AtomTech Web Services is a website-building and hosting service operating in Kenya, providing small and medium businesses with hosted websites, e-commerce tools, and related support. For any privacy-related questions, you can contact us at atomtech.services1@gmail.com.
2. Information We Collect
We may collect the following categories of personal data:
- Account information: name, email address, phone number, business name, and password.
- Billing information: billing address, payment method details, and transaction history, processed via our payment partners (Pesapal, M-Pesa).
- Website content: text, images, and other materials you upload to build your website.
- Technical data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.
- Communications: messages you send us via email, WhatsApp, or contact forms, including support requests.
3. How We Use Your Information
We use personal data for the following purposes:
- To create and manage your account and subscription.
- To process payments and manage billing, including recurring subscription charges.
- To build, host, and maintain your website as part of the Service.
- To provide customer support and respond to inquiries.
- To send you important service notifications (e.g., billing reminders, maintenance updates).
- To improve our Service, troubleshoot issues, and ensure security.
- To comply with legal obligations under Kenyan law.
4. Legal Basis for Processing
We process personal data on the following legal bases under the Kenya Data Protection Act, 2019: performance of a contract with you (e.g., providing the subscribed Service), your consent (e.g., for marketing communications, where applicable), compliance with a legal obligation, and our legitimate business interests (e.g., fraud prevention, service improvement), provided these do not override your fundamental rights.
5. Sharing of Information
We do not sell your personal data. We may share personal data with:
- Payment processors (Pesapal, Paystack, Safaricom M-Pesa/Daraja) to process transactions.
- Our hosting provider, to store and serve your website and account data.
- Service providers who support our operations (e.g., email delivery, analytics), under confidentiality obligations.
- Government authorities or regulators, where required by law.
- We require any third party we share data with to protect it in a manner consistent with this Privacy Policy and applicable law.
6. Data Retention
We retain personal data for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Website content and account data may be retained for a limited period after subscription cancellation (as described in our Terms of Service) before permanent deletion.
7. Data Security
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, including secure hosting infrastructure, SSL encryption, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyse site traffic. You can control cookies through your browser settings; disabling cookies may affect certain features of the Service.
9. Your Rights
Under the Kenya Data Protection Act, 2019,you have the right to:
- Be informed of how your personal data is used.
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal or contractual retention requirements.
- Object to or restrict certain processing of your data.
- Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya.To exercise any of these rights, contact us at atomtech.services1@gmail.com. We will respond within a reasonable time in accordance with applicable law.
10. Children’s Privacy
Our Service is intended for business use by individuals who are at least 18 years old. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.
11. International Data Transfers
Where personal data is processed by service providers located outside Kenya (e.g., cloud hosting or payment infrastructure), we take reasonable steps to ensure such transfers comply with the Kenya Data Protection Act, 2019, including verifying that adequate data protection safeguards are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal data is handled, please contact:
AtomTech Web Services
Email: atomtech.services1@gmail.com
Website: atomtech.co.ke