Last Updated:2026
This Refund Policy explains how refunds are handled for subscriptions to the AtomTech Web Services Website-as-a-Service platform (“Service”) and for individual client website projects delivered by AtomTech Web Services (“AtomTech”, “we”, “us”, or “our”). This policy forms part of, and should be read together with, our Terms of Service.
1. Free Trial
New subscriptions may include a free trial period (as stated at signup). No payment is collected during the trial, and you may cancel at any time before it ends at no cost.If you do not cancel, your subscription will begin billing according to the plan you selected.
2. Subscription Fees (Monthly Plans)
Subscription fees are billed in advance for each billing cycle (e.g., monthly) and are generally non-refundable once a billing cycle has started, except as described in this policy.
- If you cancel your subscription, you will retain access to the Service until the end of your current paid billing cycle. We do not provide prorated refunds for the unused portion of a billing cycle.
- If you are charged in error (e.g., duplicate charge, charge after cancellation was confirmed), contact us within 14 days of the charge and we will investigate and refund the erroneous amount.
- If the Service is unavailable for an extended period due to an issue on our end (e.g., prolonged hosting outage caused by AtomTech), we may offer a partial refund or service credit at our discretion, proportional to the downtime experienced.
3. Setup Fees
One-time setup fees (where applicable to a plan) cover initial account and website configuration work. Setup fees are non-refundable once work on your account or website has begun, since this reflects time and resources already committed.
4. Custom Client Website Projects
For standalone client website projects (outside the WaaS subscription plans), the following applies unless a separate written agreement states otherwise:
- A deposit or initial payment secures your place in our project schedule and covers early design/planning work. Deposits are non-refundable once work has commenced.
- If you cancel a project before any work has started, the deposit may be refunded at our discretion, less any administrative costs already incurred.
- If you cancel after the website has been delivered and approved, no refund will be issued for completed work.Revision requests beyond the scope agreed in your project agreement are billed separately (see your client agreement for the applicable hourly rate) and are non-refundable once completed.
5. Non-Refundable Circumstances
Refunds will generally not be granted where:
- You simply changed your mind after work has started or been completed.
- You did not use the Service or website during the billing period.
- Your account was suspended or terminated due to a breach of our Terms of Service.
- The request is made after the applicable refund window described in this policy.
6. Third-Party Payment Processing Fees
Where refunds are approved, any transaction fees charged by our payment processors (Pesapal, M-Pesa) may be deducted from the refunded amount, as these fees are non-recoverable by AtomTech once a transaction has been processed.
7. How to Request a Refund
To request a refund, contact us at atomtech.services1@gmail.com with your account details, the transaction date, and the reason for your request. We aim to review and respond to refund requests within 5 business days. Approved refunds are processed back to your original payment method within 7-14 business days, depending on your payment provider.
8. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
9. Contact Us
For questions about this Refund Policy, please contact:
AtomTech Web Services
Email: atomtech.services1@gmail.com
Website: atomtech.co.ke